Privacy Policy

1. What Personal Information We Collect

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We may collect the following personal information when you engage with us:

• Name

• Phone number

• Email address

• Residential or business address

• Project details (e.g. property type, flooring requirements)

• Payment details (for invoicing or processing transactions)

• Any other information you provide through forms, calls, emails or our website

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2. How We Collect Your Information

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We collect personal information in a variety of ways, including:

• Through our website forms (e.g. quote or contact forms)

• Over the phone or via email

• During on-site consultations or installations

• When you interact with our advertising or social media

We only collect personal information that is necessary for our business operations and to provide you with our services.

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3. Why We Collect Your Information

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We collect and use your information for purposes including:

• Providing flooring quotes, consultations, and installation services

• Responding to enquiries and customer service requests

• Processing payments and managing accounts

• Sending invoices and receipts

• Following up after project completion

• Marketing our services (with your consent)

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4. Disclosure of Personal Information

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We will never sell your personal information. We may disclose your information to third parties when required to:

• Deliver products or services to you (e.g. subcontractors or freight providers)

• Comply with legal obligations

• Manage accounts or process payments via secure third-party platforms

All third parties are required to protect your information in line with this policy and the Privacy Act.

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5. How We Store and Secure Your Information

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We store your information securely using electronic and physical safeguards to prevent misuse, loss, or unauthorised access. This includes:

• Secure password-protected systems

• Firewall and anti-virus protection

• Restricted access to sensitive data

When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

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6. Access and Correction

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You have the right to access the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete.

To do so, please contact us using the details below.

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7. Cookies and Website Analytics

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Our website may use cookies to improve user experience and collect data such as IP addresses, browser types, and pages visited. This helps us analyse traffic and optimise our site.

You can disable cookies via your browser settings if you prefer.

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8. Marketing and Communications

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We may send you updates or promotions related to our services. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

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9. Complaints and Contact

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If you have any questions or concerns about how we handle your personal information, or if you’d like to lodge a privacy complaint, please contact us:

Integrity Flooring
2/60 Evans Drive, Caboolture QLD 4510
0412 355 157
info@integrityflooring.com.au

We take all complaints seriously and aim to resolve them promptly in accordance with the Privacy Act.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will take effect immediately.